Frequently Asked Questions
Everything you need to know about your Ofra glow.
Are Ofra Cosmetics products vegan and cruelty-free?
Yes, we are proud to be a 100% vegan and cruelty-free brand. We do not test on animals, and our products contain no animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unused to qualify for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which foundation shade is right for me?
We offer a virtual shade finder tool on our product pages, and you can also contact our customer service team with a photo of yourself in natural light for a personalized recommendation.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact us within 1 hour of placing your order, and we will do our best to accommodate you.